Claims handling

Dedicated in-house Skuld lawyers and claims handlers work closely with our members and clients to ensure a fast and professional response in all matters. Delegated authority speeds up claims handling and reduces unnecessary delays for entered vessels.

Our lawyers and claims handlers have extensive legal and operational competence. Skuld’s worldwide network of offices and correspondents provides additional service and expertise when needed. 

Reporting a claim

New claims must be reported to Skuld as soon as the member receives knowledge about an incident that may give rise to a claim. Due to the severe consequences of late reporting, members are strongly recommended to report a potential claim even if in doubt whether to do so. 

Closeness to members

P&I claims are handled by the respective local Skuld business unit where our practical, hands-on approach is supported by legal expertise. High authority limits and short lines of command provide for swift decision making with the aim of minimising the impact of claims on members’ trading.

Marine insurance matters may be extremely complex, involving legal processes dictated by national or international maritime law. When complicated situations such as arrests or major casualties arise, a Skuld member can draw on the services of our experienced, highly skilled legal teams across the global Skuld organisation. 

The best result is often achieved by cooperating with the member to combine Skuld’s legal and technical expertise with the member’s own knowledge of his specific trade.

Keeping costs down

Surveyors or correspondents may be needed to collect important evidence or to provide other assistance on the location of an incident, while external lawyers may have invaluable input contributing to defend members' interests. However, Skuld has a policy of keeping external claims handling costs at a minimum. Before a lawyer is instructed, the member should always contact us to obtain an approval that Skuld will cover the legal costs.