Casualty Response

When a marine casualty occurs, getting experienced assistance and guidance is crucial. As a global marine insurer, Skuld has the necessary experience and is prepared to assist our members and clients in handling all types of casualties falling within the scope of both P&I and H&M cover.

Casualty Management

The purpose of casualty handling will always be to secure people, the environment, property, and reputation by minimising losses. This approach is in line with Skuld’s commitment to sustainability, and consideration of the impact on people and the environment is at the core of our decision-making during casualty handling. A designated casualty response team will provide and ensure:

An experienced cross-disciplinary team combining in-depth knowledge of the assured and their business with managerial, legal and technical expertise in casualty handling

Guidance and comfort to the assured that the casualty response is under control

A hands-on approach to decision-making

Effective cost control

The Casualty Response Plan

Skuld’s casualty handling is guided by our Casualty Response Plan. This sets out when an incident is considered a qualifying casualty for the purposes of our dedicated casualty response and case management approach. It also contains the process for setting up an incident specific Casualty Response Team, provides structure for the coordination of this team, and implements clear communication lines both internally and externally. Our Casualty Response Plan is based on a tiered system that allows the response and composition of our team to be sized proportionally to scale and severity of the incident. For each qualifying incident a dedicated Casualty Response Team will be established. The team will consist of seasoned professionals with complimentary skillsets. Direct responsibility for the casualty handling rests with the Business Unit responsible for the entry. We believe this ensures that we can build on the trust and existing relationship between the assured and the Business Unit the assured is familiar with. We strive to be a trusted partner to our assureds in incident response working closely with their crisis response team. The Business Unit is supported by the Casualty and Major Claims team, which ensures transfer of knowledge and experience from across all casualties handled by Skuld. We are also able to mobilise cross-office collaboration to ensure availability 24/7/365.

Casualty response team composition

The composition of the Casualty Response Team will vary depending on which tier of the plan is activated but will include allocation of some or all of the following key internal resources to assist with a casualty.

Casualty Coordinator

The person responsible for handling and coordinating casualties in the Business Unit. Each Business Unit has a dedicated and experienced individual pre-assigned to this role.

Event handler

Claims handler assigned to the Casualty Response Team, normally a claims handler familiar with the affected assured.

Management support

From the Casualty and Major Claims team with management (and legal) expertise in handling casualties across Business Units.

Technical support

From the Casualty and Major Claims team with management and technical expertise in casualty handling across Business Units.

Technical manager

With technical expertise, including loss prevention experience, assign to support the Casualty Response Team.

Supporting Casualty Coordinator and -handler 

Additional resources due to geographical/regional closeness to incident.

Sustainable casualty handling

Skuld is committed to finding sustainable solutions thereby preventing and/or minimising injury to people, the environment and property. Consideration of the impact on people and the environment is at the core of our decision-making process during casualty handling. We are continuously developing our processes to ensure that the services we purchase meet our sustainability expectations.

Casualty & Major Claims response team
Skuld’s Casualty & Major Claims team is a specialized unit established to provide additional support to the Business Units and ensure that the lessons learned from past experiences are shared across the organization. The team provides strategic, legal, and technical support during incidents and arranges casualty training for all Business Units in preparation for incidents.
  • Andreas Øgrey

    Senior Vice President, Global Head of Casualty and Major Claims

    Office phone +47 22 00 24 10
    Mobile phone +47 902 67 975
  • Nina M. Hanevold-Sandvik

    Vice President, Casualty and Major Claims

  • Edward Wollaston

    Vice President, Casualty and Major Claims